The weather is quite warm again this week, which has led to a problem where one of our clients did not fully understand our hot weather policy. So I’m making a quick post here to clarify the situation.
In any form of extreme weather, we reserve the right to ammend or curtail a booking if we think it will put either the dog or the walker at risk. This includes hot weather. However we do not cancel bookings due to weather unless we can not physically reach you (e.g. because of deep snow in winter). If the walker deems the weather to be unsafe then they will use their professional judgement what to do. Where a dog is home alone all day we would normally change the walk into a home visit so your pet is still let out, fed if necessary and has some human contact during the day.
If however you want to fully cancel a booking (for whatever reason) then you must give us a full 24 hours notice before the start time. For example, if you have a booking that starts at 2pm on a Tuesday afternoon, you would need to cancel it before 2pm on Monday to receive a refund. Individual walks and visits cancelled with less than 24 hours notice will still be charged at the normal rate. However if the system of 24 hour cancellation is abused and someone continually cancels walks with minimal notice, we may remove their ongoing weekly bookings from our system and ask them to make individual booking with us in the future.
If you would like to cancel a whole week or more of bookings (for example if you are going on holiday) then we need at least 1 full week’s notice so that we can redeploy our team.In these circumstances we will again be happy to give you a full refund.
To cancel a booking, please telephone Andy on 07837 306824 any time. Please DO NOT text or e-mail as these are not always deliverd to us promptly.
As always, if you have any questions or concerns about our booking policy please call us on 07837 306824 any time and we will be happy to help you.